FAQs – Keeponsale Jewelry

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What is the material of this product?

All of our jewelry is crafted in high-quality sterling silver. For an enhanced luxurious finish, we offer optional plating in 14k or 18k gold or white gold. We use only premium-grade stones, including 5A+ cubic zirconia and D/VVS moissanite, each hand-selected for exceptional brilliance and clarity.

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

Are Keeponsale pieces good for sensitive skin?

Yes! All Keeponsale jewelry is made from premium sterling silver and plated with 14k or 18k gold/white gold, which are generally safe for sensitive skin.
Our pieces are nickel-free and hypoallergenic, so you can enjoy wearing them every day with minimal risk of irritation.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes, your payment information is completely secure. We use industry-standard SSL encryption to protect your personal and payment data during transmission.
All transactions are processed through trusted payment providers, ensuring that your credit card and billing information remain safe.

4. Shipping Questions

How long does shipping take?

Orders are typically processed within 3–5 business days (excluding weekends and holidays) after your order is confirmed.
Standard shipping usually takes 7–10 business days to arrive.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that delivery times may vary slightly depending on your location or carrier delays.

How much does shipping cost?

Shipping costs vary based on your order total and selected shipping method. We offer the following options for orders:

Standard Shipping:
$5.99 for orders under $99 — FREE for orders $99 and above.
Delivery typically takes 5–10 business days.

Expedited Shipping:
Flat rate of $19.99.
Delivery within 5–7 business days.

All delivery timeframes are estimates and begin once your order has been processed and shipped.

Do you offer free shipping?

Yes, we offer free shipping on orders above $99. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Unfortunately, we do not ship to P.O. boxes. To ensure your order is delivered safely and on time, please provide a valid street address for all shipments.

How can I track my order?

Login and head over to your Keeponsale account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you'll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.